The Tasting Tool

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FAQ & Ordering

What is thetastingtool.com?
thetastingtool.com is an easy to use web site that provides one-stop-shopping for wine event goers. Just click on any wine event to see a list of wines poured and have them shipped directly to your home within just a few days.
 
How do I order?
It’s simple. Just look up the wine event you attended - whether it was a tasting, a dinner, a party - and you’ll see a list of all the wines that were poured. Pick the ones you loved, buy them, and they’ll be shipped directly to your door (or your friend’s, if you’re feeling generous.) If you have any questions, please call 206.708.7895.
 
Can I order wine for someone else as a gift?
Yes, as long as the person is 21 or over and will sign to receive it. We can include gift messages. See Shipping & Returns for more details.
 
Can I order from multiple wineries at one time?
Absolutely. The best part of ordering through thetastingtool.com is that you are able to buy wines from a variety of Washington producers at one time. You will receive a separate shipment from each winery that you order from.
 
How many bottles can I order at one time?
As many as you like! Currently we are only shipping within Washington state, which has no limits on the amount of wine you can ship to yourself.
 
How do I track my order?
You can check your order status by logging in to your account. We will also send you email updates when the status of your order changes. You will receive email notifications with tracking updates when each portion of your order ships.
 
What if the wine I purchase is out of stock?
We work closely with our winery partners to assure information is accurate and up-to-date. If a winery is unable to complete a shipment or wine becomes out of stock during the order-processing period, you will be contacted immediately. Because thetastingtool.com does not control the inventory of any wine listed on our site we cannot guarantee its availability.
 
Whom do I contact if there is a problem with my order?
If you experience any problems with your order, please email us at orders@thetastingtool.com or call us at 206.708.7895, and we will work with our winery partner to resolve the issue as quickly as possible.
 
Can I cancel my order?
If you need to cancel your order for any reason, please email shop@thetastingtool.com or call 206.708.7895 as soon as possible. Our winery partners fulfill each order as quickly as possible, usually within 2-3 business days. However, if for any reason you need to attempt to cancel your order please email orders@thetastingtool.com or call 206.708.7895 within 24 hours. If you refuse a shipment that has already been made, you may be charged shipping fees along with a restocking fee, and the refund process may take up to three weeks. 
 
Can I return my order?
In general, wineries cannot accept returns. That said, you have likely already tasted the wines you are purchasing. In addition, we do our best to provide ratings, reviews, and winemaker notes so that you can easily choose wines that suit your palate. Of course, if there is an issue with inventory, shipping, or defective bottles (corked wine) we will work with our winery partners to resolve it as quickly as possible. If any such issues arise, please contact orders@thetastingtool.com within fifteen days of purchase.